Store Manager Job – UNITED DEVELOPMENT COMPANY

Date Posted: 2012-01-26
Ref. JB1749187
 

Store Manager
UNITED DEVELOPMENT COMPANY

Job Purpose:

The role of a Store Manager is to oversee the entire operations of the boutiques/stores.

Main Activities:

• Oversee the day-to-day operations of the Shop such as checking previous days’ sales figures, reconcile the same with cash receipts/ credit card payments, maintain cleanliness/ hygiene in the shop and monitor compliance of the administrative policies and procedures of the company by all staff, in order to ensure its’ smooth and effective functioning.

• Daily reinforcement of standards in sales, operations, and merchandising, as well as policies and procedures.

• Organize the shop layout to create the right ambience, merchandise goods prominently in shelves as per company/ brand specifications, use window/ visual displays to enhance the appeal, continually replenish displays and storage units with stocks and focus on selling items from previous collections at the best price, so as to enable the customers to enjoy a pleasant shopping experience.

• Supervise retail sales of items in the shop, offer discounts/ credit facilities with due caution, record details of loss of sales every day, organize sales promotion events periodically and prospect new customers in order to increase business and reach sales targets.

• Verify stocks at the beginning and end of each shift, replenish stocks according to season and size, take a total stock count at least twice a year and monitor compliance with stock transfer procedures, with a view to ensure availability of optimum stocks of the latest items at all times.

• Calculate procurement budgets supplier-wise in line with contractual agreements identify slow and fast moving items according to customer mix and arrange to procure the goods, in order to forecast requirement of supplies and work within the budget.

• Monitor staff performance with respect to customer service ensuring that all customers are greeted and met courteously, build rapport with them and attend to their needs for information/ repairs/ alterations etc., in order to offer them excellent service and solicit their continued patronage.

• Supervise the staff with respect to their personal grooming, conduct during business hours, level of product knowledge and customer service to ensure that all the staff works as a team to achieve the business goals of the company.

• Guide, coach, and motivate staff continuously to bring out their potential and enable them to improve their performance.

• Liaise with customers, principals and the head office for ensuring the smooth functioning of the shop.

• Maintain up-to-date customer database in order to communicate with them from time to time.

• Gather market intelligence in order to stay ahead of competition.

• Prepare relevant reports and attend meetings periodically, to review the sales performance and discuss other operational/ staff related issues; best practices and discuss results and ways to improve and increase sales.

Skills

Skills, Knowledge and Experience

• 3 -5 years proven ability to motivate a store sales force

• Excellent leadership qualities

• Positive, professional, energetic and entrepreneurial attitude

• Passion for product knowledge, customer service and selling

• Excellent oral and written communication skills

• Basic math skills are necessary

• Systems knowledge of MS Office a plus

• Fluent in oral and written English; Arabic is an advantage

Qualifications:

• University degree / diploma in any stream.

Company Profile

United Development Company (UDC) was established in July 1999 as a public holders company in the State of Qatar, in the Middle East, and has been listed on the Doha Securities Market since June 2003.

From day one, the company’s mandate and mission has been to become a cornerstone of the development of Qatar, creating lasting value and maximizing returns for partners and holders.

Through a combination of substantial project activities and commercial enterprise, UDC has made substantial progress toward becoming the first-choice private sector joint venture partner for international investors in Qatar.

In The Pearl-Qatar, UDC is not only building a new island, it is creating a new cosmopolitan residential community of some 35,000 persons and an attractive and very accessible visitor destination. With an estimated total cost including dredging, reclamation, infrastructure and buildings, of QR 9 billion, The Pearl-Qatar is currently UDC’s largest and highest profile project. It is also the largest and the first international real estate development project in the State of Qatar.